Your First Appointment Guide
Overview & Purpose
This guide helps new clients prepare for their initial visit, outlining what to expect from arrival to completion. It ensures clients arrive prepared, relaxed, and fully informed about the intake and consultation process.
Key Content Requirements to Provide
Pre-Arrival Preparation
- Instruct clients on how to prepare physically (e.g., arrive hydrated for IV therapy, avoid active retinols/acids 3–5 days prior to facial treatments, or wear comfortable clothing for body sculpting).
- Specify arrival timing (e.g., arrive 10–15 minutes early to complete health history documentation).
Digital Health & Medical Intake
- Explain the mandatory medical history and skin analysis forms required before any treatment begins.
The Initial Consultation
- Describe the 1-on-1 assessment process with a practitioner or dermal specialist to evaluate skin condition, health history, contraindications, and individual goals.
What to Bring
- List necessary items (e.g., valid photo ID, a list of current medications/supplements, or details of current skincare routines).
Payment Options & Amenities
- Outline accepted payment methods (e.g., major credit cards, EFTPOS, gift cards) and highlight sanctuary amenities available upon arrival.
