Booking Conditions Guide
Overview & Purpose
This document outlines the operational, financial, and attendance policies governing appointments at Love Yourself. It sets clear boundaries around cancellations, deposits, and client punctuality to protect clinic scheduling and practitioner time.
Key Content Requirements to Provide
Deposit & Reservation Policy
- State the required deposit amount or percentage needed to secure an appointment (e.g., $50 flat fee or 20% of the service cost).
- Clarify whether deposits are non-refundable or transferable to future sessions.
Cancellation & Rescheduling Window
- Specify the mandatory notice period required to modify or cancel a booking without penalty (e.g., strict 24-hour or 48-hour notice).
- Define fees applied for late cancellations or short-notice changes.
No-Show Policy
- Outline the procedure for missed appointments without prior notice (e.g., forfeiture of deposit, full charge of service fee, or requirement to pre-pay future bookings).
Punctuality & Late Arrivals
- Detail what happens if a client arrives late. State that late arrivals may result in a shortened treatment time to avoid delaying subsequent clients, with the full service fee still applying.
Group & Concierge/Mobile Bookings
- Specify separate deposit, group minimums, and cancellation terms for mobile IV concierge services or private group bookings.
